First, we strongly recommend that you carefully inspect the items delivered at the time of delivery. If you find a problem with the items delivered after that, contact our customer support team immediately. Please note that not all requests are responded to positively. When a customer makes a complaint, the complaint is investigated, and a decision is made according to the following components of the return policy. If (Quest App) discovers during the investigation any kind of illegal or fraudulent attempts, we reserve every right to refer the complainant to a court of law.
If the complaint submitted is genuine and complies with the terms of the policy, we will be happy to compensate you either in the form of a refund or replacement of the product. It is important to note that the complainant only has the right to file a complaint within seven days of delivery. If the complaint is filed after seven days of delivery, it will not be dealt with, even if the problem is genuine and the delivery was defective.
Not every complaint is accepted and to qualify for a successful return (refund or replacement), the delivered items must have at least one of the following issues:
Please do not accept deliveries if you can discover any of the above issues in the delivery. If you only discover the problem after opening the package, contact our team immediately. All complaints made within 7 days of delivery will be considered. If the complaint is found to be valid, you will be offered a refund or replacement. Please note that not every item can be replaced and must be checked before a replacement request can be confirmed.
As mentioned earlier, not all complaints will be treated in the same way. We have already mentioned the possible cases in which a complaint is considered valid. However, there may be deliveries that have one or more of the above issues, but will still fail to qualify for a refund or exchange.
The following are the situations that will not be accepted positively by our team:
For orders placed using Cash on Delivery as a payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT).
You will need to update the following information to enable us to process the refund to your account.
If you initially ordered the products, but after some time, you discover that you placed an order by mistake, it can also be cancelled afterwards. This can only be done before the order is shipped. Once the order has been shipped by us, the order cannot be cancelled at this stage.
Quest App also reserves the right to cancel orders related to special circumstances, even if the order has been initially placed and confirmed. There can be multiple reasons why we may have to initiate a cancellation. Possible reasons for cancellation by us:
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